Sunil Samantray

WNS Global Services · Thane, Maharashtra, India

• Own end-to-end architecture for Dynamics 365 CE delivery, including Dataverse extensions, plugin design, JavaScript UX and Power Automate / Logic Apps integrations; built the cutover runbook that took multiple data migration waves live with zero rollback.
• Built Canvas Apps with custom PCF controls to extend Dataverse forms beyond standard components, and ran a POC on Power Apps Vibe (AI-assisted, natural-language app generation) to accelerate low-code scaffolding.
• Designed and deployed attended and unattended RPA flows in Power Automate Desktop to automate high-volume, rules-based work across legacy systems and Excel, materially cutting processing time and error rates.
• Piloting Copilot Studio and agentic automation patterns as the next step beyond RPA, evaluating where AI-assisted orchestration fits into existing Power Platform workflows.
• Rebuilt the release process around CI/CD gates and branching discipline in Azure DevOps, improving sprint predictability and release lead time across 6-8 concurrent Scrum teams.
• Own SLA/OLA design and the RCA process for the account, running incident and change management through a structured governance framework.
• Manage career growth directly through competency mapping, coaching and performance reviews; several direct reports have been promoted under this structure.

Duncan & Ross Management Consultancies · Abu Dhabi, UAE

• Rebuilt underperforming client Dynamics 365 configurations by diagnosing root architecture issues rather than patching symptoms, improving client-reported satisfaction and system efficiency.
• Ran troubleshooting through Azure DevOps as the system of record, cutting resolution time on recurring issues through improved team visibility.
• Championed knowledge sharing through workshops and instructional materials, streamlining project workflows and reducing turnaround times.
• Part of a project applying Copilot Studio and agentic concepts to test AI-assisted resolution with Power Automate as backend logic on recurring client tickets.
• Served as primary technical point of contact for clients throughout the engagement.

Brennan IT · Navi Mumbai, India

• Assessed business requirements and led targeted Dynamics CRM upgrades and security hardening that strengthened client environments and reduced system risk.
• Resolved CRM incidents and performed root cause analysis across Zendesk, Azure DevOps, ServiceNow and Jira Service Management, sustaining minimal downtime.
• Researched, evaluated and integrated emerging technologies to optimise existing CRM solutions.
• Educated stakeholders on cybersecurity and data protection best practices, reducing exposure to data breach risk.

Atos Syntel Pvt. Ltd. · Navi Mumbai, India

• Administered and optimised Dynamics 365 CRM environments, performing sanity checks with Solution Checker and enforcing disciplined solution versioning for patches and clones to support Power Platform ALM.
• Designed server- and client-side extensions integrating Sales and Service with third-party and Oracle-based systems via Power Automate.
• Orchestrated near real-time synchronisation of CRM master tables to NAV using Dual Core integration.
• Led end-to-end data migration from legacy systems using KingswaySoft and custom console applications with minimal business disruption.

C Centric Solution Pvt. Ltd. (a subsidiary of EY) · Mumbai, India

• Led end-to-end delivery of Dynamics CRM 9.1 initiatives, including integration with an indigenous mobile application and deployment of Sales and Service modules for asset management clients.
• Managed cross-functional stakeholder communication, cost estimates and resource allocation while mentoring junior team members.
• Developed Azure Functions with Timer Trigger to ingest daily CSV portfolio files from RTAs (CAMS, KFin), validate and transform data, and load mutual fund holdings into Dynamics CRM as a custom entity.
• Configured Power Automate cloud flows to generate and email Excel summary reports, enabling daily portfolio reconciliation and auditability.
• Coordinated data migration and third-party API integration across vendors, and ran Knowledge Sharing Sessions on Dynamics 365 topics.

Accenture Solutions Pvt. Ltd. · Vikhroli, Mumbai, India

• Worked onshore with solution architects, project managers and clients to align Dynamics CRM delivery with business requirements.
• Led a Salesforce-to-Dynamics 365 migration as Deployment Lead, using the XRM-CI Framework and Azure DevOps to automate deployment and replicate Salesforce components in Dynamics 365.
• Automated Dynamics 365 CI/CD deployment pipelines in Azure DevOps and standardised Visual Studio solution structure across the team.

KalpaVruksh Technologies Danmark A/S · Navi Mumbai, India

• Led technical delivery of Dynamics CRM implementations (MSCRM 2011/2013/2015/2016) for an offshore team, coordinating with onshore developers, architects and end clients.
• Built plugins and form-level JavaScript customisations, including an automated plugin (C#, SSRS, CRM 2011 SDK) emailing monthly workstation summary reports.
• Developed custom web resources and standalone apps on the CRM SDK, including a jQuery-based Space Management System and a single-page app with offline sync back to CRM.
• Supported a global corporate insurance client through CRM transition, integrating MSCRM 2013 with Microsoft NAV, ODIN and Boomi, with 24/7 on-call across Denmark, Poland and Sweden.
• Delivered plugin and JavaScript customisations for a leading Danish publication, including Google Calendar sync and Agresso integration via Azure web services.

Matrix3D Infocom Pvt. Ltd. · Mumbai, India

• Designed and developed business applications end-to-end — requirements, database design, coding, testing, deployment, training and support.
• Built an ERP solution (C#, ASP.NET, AJAX, SQL Server 2008, Crystal Reports) covering invoicing, sales/purchase tracking, stock control and accounting ledgers.
• Developed Transport Management, Healthcare Management and Trading Inventory applications, plus an HR payroll system in VB 6.0 with SQL Server.